FREQUENTLY ASKED QUESTIONS

-Who is Clowex?

Clowex is a macrame brand based in Türkiye.

-What products do you sell?

We sell polyester and cotton macrame cords under our trademark. We also sell beads, rods, rings, combs, keychain materials, bag materials, driftwood, rings made of plastic, wood, metal materials such as the moon, stars, clouds and much more that you may need regarding macrame.

-Why should I choose Clowex?

Do not have to place high volume orders to benefit from wholesale prices while accessing quality and accurate products with fast and flexible solutions.

-Do you sell finished macrame products?

No, we provide the macrame supplies you need to make cool finished products.

-Do you only sell macrame supplies?

Yes, we spend all our time and energy to meet the needs of macrame artists.

-I couldn't find the macrame cord or macrame material I was looking for on your site.

There may be some cords or materials that we do not yet have. If you contact us about this issue, we can add it to our inventory or supply it for you.

-I couldn't find the color/type I wanted in your product.

Some colors or types of products may not be in stock. Or the color you want may not be available in our catalogue. We can produce or supply according to your demands.

-Is there no minimum order quantity on any product?

There is no minimum order quantity on our current products. There are some minimum quantities for special productions. Additionally, some rare products may have a minimum order quantity (information is available on the product detail page). Generally, most of the products have no minimum order quantity. You can even buy just 1 pack.

-How can I see the prices?

First, you need to apply for wholesale here. Once your application is approved you will receive a price list.

-How can I order?

To place an order, you must first fill out the wholesale application form. After your application is approved, you will receive an informative e-mail to place your order.

-How can I make the payment?

Payoneer: If you have a business Payoneer account, you can make payments.

Iyzico: You can make your payment with the payment link created specifically for your order with Iyzico, a company of PayU.

SWIFT: You can send internationally with your bank's SWIFT code.

Western Union: You can pay easily and safely with Western Union.

If you use a payment method other than these, contact us.

-Can I pay by credit card?

Yes, you can pay with your credit card through the Iyzico payment link that will be created specifically for your order.

- How much is the shipping time and prices?

Shipping times and prices vary by country and order size. After you submit the order form, we will send you a special shipping offer for your order.

- Can I use my own contracted shipping company?

If you have an agreement with shipping companies in Turkey, we can deliver your order to them.

About customs procedures

The information here is not legal information. Please contact your customs broker to get legal and up-to-date information.

Customs procedures and taxes vary by country and time. Citizens of each country should research their country's customs conditions for the most accurate and precise information.

Apart from this, we can provide general information;

The customs limit for the USA is 800 USD. This means you do not pay customs duty and VAT for your orders under 800 USD.

In EU countries, there is no customs duty on orders under 150 EURO, you pay VAT at the door. For orders over 150 EURO, you pay both VAT and customs duty at the door.

In the UK, for orders under 135 Pounds, you pay VAT at the door and do not pay customs duty. For orders over 135 Pounds, you pay both VAT and customs duty at the door.

In Canada, you pay both customs duty and VAT at the door for your orders over 20 CAD.

The customs limit in Australia is 1000 AUD. However, you must pay VAT on orders of any amount. For orders over 1000 AUD, you will also pay customs duty.

In most other countries, you must pay VAT and customs duty when your order enters your country or when you receive it.

VAT and customs duty rates vary by country and region.

There may be different procedures for large orders, please consult your customs broker.

- Are there any discounts for large quantity orders?

Generally yes, you can contact us regarding this issue.

-Can I get samples before placing a big order?

There is no minimum order quantity (except for special productions). For this reason, you can order even 1 package.

-About Private Label

We can do private labeling for your high quantity orders. Contact us.

-I am a macrame teacher, can I get a special discount for my students?

Supporting macrame teachers and students is one of our priorities. Please contact us